HelpGiant








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Got a Question? Try these FAQs

With millions of orders taking place, Helpgiant uses the latest high tech anti-fraud and data security measures to keep your transactions and data safe.

HelpGiant is an on-demand services platform and app that connects job listers (Posters) with willing members of the community including tradespeople and professionals (Helpers). Users can outsource tasks, find local services and work flexibly to earn additional money.

Posters and Helpers can sign up on the HelpGiant website or download the app available on iOS and Android.

Posters post the job/task onto the HelpGiant marketplace, where Helpers can put forward a quote of the amount they are willing to complete the task for. Posters can check Helper profiles, track records and verification score before deciding who to work with.

When a Poster accepts a Helpers offer, their payment is made automatically and securely. This is held the HelpGiant Trust Account until the task has been completed and is only released to the Helper once both parties are satisfied with the result.

You can post almost any task on HelpGiant!

From tasks around the home (like gardening or furniture moving), to office tasks (like data entry or website support), to tasks for business (like web designers or contractors), or even the tasks that require qualified tradesmen. You can even post odd-jobs such as giving the dog a bath or assembling your new furniture!

Our platform aims to list professionals across a wide range of skills and services to ensure there are Helpers in our community that can complete any task.

Posting a task on HelpGiant is always FREE! Once both parties have agreed on a price, the Poster will need to pay these funds via the secure HelpGiant Trust Account. Once the task is complete these funds are transferred to the Helper.

HelpGiant deducts a service fee from the amount agreed between users. There are no additional fees or hidden costs. Cash payments are not supported on HelpGiant.

No.

Posting a task is free and there is no obligation to hire a Helper through HelpGiant unless you find the right person for your task and come to an agreement.

To make sure you have a rewarding HelpGiant experience, we've built a range of features which will help deliver peace of mind.

All users must complete the minimum verification fields through the Pb verification system. You can further verify your account to increase your verification level, the more verified you are the more likely other users will want to work with you. Verifications include name, mobile and proof of identification such as an ID, certificate of qualification, passport or driver’s licenses. Users are encouraged to increase their verification score by completing other verification fields such as submitting a police report or uploading official qualifications.

HelpGiant also provides a secure payment platform through their service, as well as a 24-hour customer support team available for assistance.

When offers from Helpers begin to come in, you can ask them questions, request further details about their skills and check out their profile to make sure they’re a suitable match. There are no obligations to hire.

The price that you offer is simply a starting point and experienced Helpers will make offers so that you reach a fair price.

There are no strict rules about how much to offer. As a starting point, think of how much time it might take to complete the task and what a fair hourly rate could be depending on the experience or skills required. You can also Browse Tasks and check out similar tasks before making your offer.

Payment options include debit/credit card (VISA, Mastercard etc) and are automatically made when a Poster accepts a Helpers offer. These funds are held in a HelpGiant Trust Account until the task has been completed and is only released to the Helper once both parties are satisfied with the result.

Cash payments are not supported by HelpGiant.

Whether you’re a Poster or a Helper, having a satisfying experience with HelpGiant requires communication. We’ve built a dedicated commenting wall for each task, where you can comment on the task and ask questions.

Helpers and Poster can also communicate safely through HelpGiant’s encrypted messaging service to discuss details of tasks.

HelpGiant works with nine major categories for tasks, but almost anything is possible:

All virtual services ( Web design, data and etc.)

Posters can fit their task into one of these categories, Helpers can then browse through the available tasks based on their skillset and profession.

Create an account and then start building your profile to make yourself attractive to those hiring on HelpGiant. You can do this by adding a genuine honest description of yourself, list your skills and complete as many verification options as possible.

Once you're ready to get going, you can browse Tasks, start commenting and then start making offers on tasks that you think you would do a great job at completing.

Once your offer is accepted by a Poster, the Poster will automatically and securely pay the funds with will then be held safely in a HelpGiant Trust Account until the task has been completed. When the task has been completed, as a Helper you will need to select Request Payment and the Poster will be notified to Release Funds held into your verified Bank account.

If you have completed over

You can buy HelpGiant tee-shirts or stickers by mailing us on support@helpgiant.co.za

As a poster or a jobber, you might want to change the agreed upon price after the payment has been made if you have over or underestimated the task. To do this you will need to follow the below steps.

1. Message and discuss with the other party about changing the task price and come to an agreement.
2. Both parties must write in the HelpGiant Private Messages that they agree to a change in the task price and explicitly state what the new amount is.
3. Contact Help Giant Support once both parties have written that they agree to an alter in the task price and stated what the new amount should be.
4. Help Giant Support will adjust the price on the system accordingly.

Please note that we won't be able to help adjust the task price until both parties have confirmed that they're happy.

The agreed amount should be inclusive of HelpGiant fees to avoid confusion and must be rounded to the nearest dollar.

User reviews are a great way to maintain trust and honestly within our HelpGiant community. It’s an easy, reliable and well understood way to know what to expect from fellow users. Both Posters and Jobbers are expected to review each other honestly and fairly at the completion of the task process.

To help keep reviews honest and unbiased, reviews are only made public once both sides have left a review. Once the task is completed, each person has 14 days to leave a review. If both reviews are left within the 2-week period, they will be published straight away. After those 2 weeks, any submitted reviews will go public, no matter if one member has or hasn't left a review.

Make sure you remember to review the user within those 2 weeks, members won’t be able to leave reviews on any past tasks.

HelpGiant reserves the right to censor, edit or delete reviews if they violate our Guidelines.

First have a look through our FAQ section to see if your question can be answered here, we do our best to provide as much information as possible.

If you are still unsure or need to contact us, please email us at Support@helpgiant.co.za

We aim to respond to emails within 1-2 business days. If you feel that we have not responded to your email, please be sure to check your junk/spam folders as well.

If you are having issues with your HelpGiant App, our advice is to first check that you have the latest version of the App. If you find you do not then please update your version, you can do this by going to the Apple or Google app stores and following the update process.

If you are still having issues with your app, please email our support team at Support@helpgiant.co.za with a clear explanation of the issue and screenshots where applicable.

Your safety is our priority, we are building a community that is based on honesty and trust with mutual benefits for all parties involved. To achieve this, we use industry leading verification systems to make sure that users stay safe while using HelpGiant.

As well as extensive online profiles for each member, we monitor the use of honest reviews from previous tasks and you can easily ask more questions by adding comments to each task.

When you’re connecting with someone on HelpGiant for the first time, remember to always check their verification levels, reviews and public profile before accepting any offers for your task.

Following that once you have assigned your task to your Jobber, should try to meet in a public place, like a busy street, a coffee shop or outside of your property when meeting for the task. It is recommended that you ask the Jobber for identification and make sure it matches the details that are present on their HelpGiant profile.

If something feels suspicious or uncomfortable please remove yourself from the situation and contact our support team.

Every time that a Task is completed, both users involved will be requested to review the other based on your experience regarding that Task. It’s important to complete your review and also to make sure that your review is honest and informative as it helps us to grow our community with reliable and trustworthy members that you can trust.

To assist you with writing your review, you can include some or all the following that is applicable.

- Is the user someone that you would recommend to another person in the community as a Helper or a Poster?
- How are their communication skills? Clear? Prompt? Friendly?
- Was the Task completed to a high standard? (Helper)
- Was the Task description accurate or slightly misleading? (Poster)

When you have received an offer for the task that you have posted, you will have the option to chat to the potential Helper privately through our HelpGiant private chat. Here you can ask the Helper for more information, negotiate the offer and/or give them some details on the Task to make sure you are choosing the right Helper for the task. Please be careful not to share your private information, especially as you have not yet accepted this Helpers offer

As a Helper, once you have completed the work you will need to select the option that notifies the Poster that you have completed the task and that you are not requesting the release of your payment. If the Poster does not confirm the release of your payment we suggest that you send them a private message, as they may have missed the update on the task status.

As a Poster, when the Helper has completed the Task then requested the payment to be released from our trust, you will be notified and prompted to select Confirm, and release the payment. The payment will then be transferred to the Helper and you will both be prompted to leave reviews for one another.

If you notice any suspicious activity or you notice that a User is breaking one of our community rules, please message them privately initially to notify them of the breach and for them to correct their actions. If that is not successful or you believe this has not resolved the issue please email our support team at Support@helpgiant.co.za.

If you notice a user taking part in any illegal behaviour or are suspicious that they will, please first contact your local authorities then contact us with the full details through to our support email above.

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2A Castle St, Cape Town, South Africa


info@helpgiant.co.za

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